If an employee leaves your organisation or takes long-term leave, it’s important to tell us as soon as possible so we can begin to make the necessary changes to their account. This makes life much easier for everyone involved!
It’s easy to let us know. When your Payroll Team send the next CSV file to us for processing, they should include the details of any staff that have resigned, been terminated, or are taking long-term leave in the body of the email. This includes staff that are taking long service leave, or maternity/paternity leave. The CSV file is sent in an email to [email protected] and received by our Processing Team, who will arrange for account changes to be processed.
Lastly, it’s very important that employees themselves get in contact with our Customer Care Team on 1300 763 505 or at [email protected] upon resigning, being terminated, or commencing long-term leave. This way, we can help them with any queries, discuss their options regarding any final pays, and advise them about any funds remaining in their salary packaging account/s.
It’s important to note that employees who have a Beyond Bank Card are required to spend these funds within two months of their employment ending, or by the end of the FBT Period (31st March) – whichever is sooner. Any unspent funds are then returned to your organisation’s Payroll Team to be taxed and returned to the staff member.
If you have any questions about this process, please contact your Relationship Manager or our Customer Care Team on 1300 763 505 or email [email protected].