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CBB prides itself on its high level of personalised customer service.

We believe that it’s our job as your salary packaging provider to make the entire process as easy and streamlined as possible. This prevents any headaches, and lets you get on with the important work that you and your organisation do for the communities you serve. Below you will find some important links and information to help you get the most out of salary packaging with us. If you can’t find what you’re looking for, please get in touch.

Ongoing support for your organisation

We value the relationships we have with our clients, so once CBB becomes your salary packaging provider, we work hard to remind you of the reasons why you chose us in the first place.

We’re always here to help

Our friendly Customer Care Team are available 8:30am to 6:30pm ACST. Contact them on 1300 763 505 or email [email protected].

As well as our Customer Care Team, each of our client organisations are allocated a dedicated Relationship Manager who can provide on-site visits and assist you during the recruitment process. Not sure, or can’t remember who your Relationship Manager is? Contact our Customer Care Team and they’ll put you in touch.

Support from our Business Consultants

CBB’s Business Consultants are highly skilled professionals from a range of backgrounds and sectors, passionate about building the capability and impact of not for profit organisations using fit for purpose, practical solutions.

If your organisation would benefit from expert consulting support, either for a one-off project, or on an ongoing basis, visit the Our consultants page to meet the team and make a time to catch up.

Our Business Consultants also publish articles on a range of topics relevant to organisations across the not for profit sector, providing expert advice, resources and tools. You can also access a wide range of free resources from our consultants here.

Have a question?

Don’t hesitate to contact us.
Customer care team member

Important information for new employees

Salary packaging is a great incentive for new employees to join your organisation. Who wouldn’t want to take home extra money without working longer hours? Your dedicated Relationship Manager can support you in the recruitment process if you choose.

Once your new employee has begun working with you, we encourage you to share with them some information about the benefits of salary packaging with CBB, including the following brochures:

They may also like to try out our salary packaging calculator, which can provide them with an estimate of their potential earnings when salary packaging or watch this short video.

When they’re ready to begin salary packaging, they can book their 30 minute sign-up appointment here on our website. All they need to do is select a date and time that suits them and provide a few personal details. One of our friendly team will then contact them at their chosen time to begin setting up their salary packaging account.

Increasing the take up of salary packaging in your organisation

Believe it or not, some people still believe there’s a catch when it comes to salary packaging. They might think that it’s too good to be true, too confusing or not worth it.

If you have employees that are missing out on the benefits available to them, we can support you in a range of ways to help promote salary packaging within your organisation. We can send an email out to your team, provide articles for your organisation’s internal newsletter, or supply you with posters and signage to put in common areas like staff kitchens and bathrooms. We may also be able to set up a dedicated webpage that’s co-branded with your logo and details the benefits available through your organisation, giving your employees a personalised source of information.

If you would like to take advantage of any of these options, speak to your dedicated Relationship Manager.

Relationship team in front of a computer screen
Smiling Customer Care Team member

What to do when employees leave or take long-term leave

If an employee leaves your organisation or takes long-term leave, it’s important to tell us as soon as possible so we can begin to make the necessary changes to their account. This makes life much easier for everyone involved!

It’s easy to let us know. When your Payroll Team send the next CSV file to us for processing, they should include the details of any staff that have resigned, been terminated, or are taking long-term leave in the body of the email. This includes staff that are taking long service leave, or maternity/paternity leave. The CSV file is sent in an email to [email protected] and received by our Processing Team, who will arrange for account changes to be processed.

Lastly, it’s very important that employees themselves get in contact with our Customer Care Team on 1300 763 505 or at [email protected] upon resigning, being terminated, or commencing long-term leave. This way, we can help them with any queries, discuss their options regarding any final pays, and advise them about any funds remaining in their salary packaging account/s.

It’s important to note that employees who have a Beyond Bank Card are required to spend these funds within two months of their employment ending, or by the end of the FBT Period (31st March) – whichever is sooner. Any unspent funds are then returned to your organisation’s Payroll Team to be taxed and returned to the staff member.

If you have any questions about this process, please contact your Relationship Manager or our Customer Care Team on 1300 763 505 or email [email protected].