Three ways to build financial resilience

December 2020

What exactly is financial resilience? Well, it has been defined as “the ability to access and draw on internal capabilities and appropriate, acceptable and accessible external resources and supports in times of financial adversity”. 1

There are many factors that can cause financial adversity, including (but not limited to) global pandemic-induced Government shutdowns. Regardless of the cause, if your organisation faces financial adversity or even potential adversity, it will need financial resilience to come out the other side alive and well. Continue reading…

NDIS Price Guide update December 2020

November 2020

The NDIS has published an updated Price Guide effective 1 December 2020 (Version 2.0).

Below are the important changes that may affect your pricing structure.

Equal Remuneration Order (ERO) adjustment

Pay rates for some employees in the social and community services industry are gradually increasing under the Equal Remuneration Order made by the Fair Work Commission. The NDIA has updated its Disability Support Worker Cost Model due to an adjustment coming into effect on 1 December. This results in a price increase for 369 NDIS support items. Price limits will increase by between 1.5% and 2.7%. A full list of the NDIS line items determined by the cost model can be found here.

Assistance with Self-Care Activities – Standard – Weekday Daytime
Current Price $54.30
New Price $55.47
Current Price with TTP loading $57.56
New Price with TTP loading $58.80


NDIS providers are advised to inform their customers of this increase and adjust the pay rate for their employees under the Social and Community Award accordingly.


The new Price Guide is also clarifying arrangements for supports delivered by Telehealth. Telehealth can be used to deliver direct supports where appropriate and with the agreement of the participant. The provider will need the agreement of the participant in advance to be able to claim for the support. Claims for Telehealth Services should be made using the relevant support item by using the ‘Telehealth Services’ option in the myplace portal or by stating this on the invoice.

Early Childhood Intervention Supports

The new NDIS Price Guide clarifies that providers of Early Intervention Supports for Early Childhood can include 1:1 supports in a ‘program of supports’ (of up to 12 weeks in length) but only where these are provided in combination with group supports within the program.

NDIS Support Catalogue

The NDIS Support Catalogue has been updated accordingly and also lists five additional columns. These columns identify if the provider can claim for provider travel, non-face to face support, short notice cancellation, NDIA reports or irregular Supported Independent Living (SIL) support for the correlating supports.

Dr Ellen Schuler 
Business Consultant
Phone: 1300 763 505

Book a free 30 minute initial consultation with Ellen


Grants to increase employment opportunities for people with disabilities

November 2020

With more than 1.5 million people on JobSeeker, people with disabilities are facing an even harder challenge to secure employment in the open market. Before the COVID-19 pandemic only 53.4% of people with disability were employed, compared with 84.1% of people without disability. The median gross income for a person with disability was about half of the $1,016 per week gross income for a person without disability.

The Department of Social Services (DSS) has opened an open, competitive grant opportunity for organisations who would like to make an impact on employment for people with disability, particularly in the light of COVID 19. The Information, Linkages and Capacity Building (ILC) – Economic Participation Grant offers a total of $39.9 million available for one year. Grants can range from $250,000 (GST excl.) to $1.2 million (GST excl.) and will be available from 10 June 2021 to 9 June 2022. Applications will close on the 8 December 11 pm AEDT. Continue reading…

Grant opportunities for community groups, sporting clubs or volunteer organisations to become more inclusive

November 2020

People with disabilities have limited opportunities to access the same community activities as everyone else. Whilst many community and volunteer groups would like to be more inclusive, many lack confidence, knowledge or experience in how to welcome and integrate people with disabilities into their programs and activities.

The Department of Social Services (DSS) is offering grants that aim to build the capacity of the community to create more opportunities for people with disabilities to participate in and contribute to community life, particularly through the recovery process from COVID-19 restrictions and recent disasters.  This grant program aims to support local government, community and volunteer groups, boards, charities, sporting clubs and associations, art groups and programs, health and wellbeing groups, informal community networks or clubs and emergency services organisations. Continue reading…

Five steps to make your NFP more resilient

December 2020

If 2020 has taught us anything, it is about the need for organisations – including not for profits – to be more resilient, and able to “pivot” or innovate to ensure continuity in changing external conditions.

Many organisations have either written a business continuity plan for the first time, or have reviewed their existing one for its adequacy to respond to the COVID-19 pandemic and the associated lockdowns and economic crisis that has followed.

Business resilience is about much more than having and testing a business continuity plan, though that is an important element. It’s also about having the right people, robust systems and plans in place to ensure the ongoing sustainability of the organisation. Continue reading…

COVID-19 & not for profits: a year in review

December 2020

The AICD released the annual Not for Profit Governance and Performance Study in early November. As with all things “2020”, there was a strong focus on the impact of the COVID 19 pandemic on the sector.

Some of the financial information contained in the report is worrying, but not surprising. Over the last few years, there has been a steady decline in the number of organisations reporting a profit year on year. However, in 2020, for the first time in four years, more organisations reported a loss (28%) than broke even (23%). For context, AICD conducted this study with a sample of 1,303 participants from the not for profit sector. Continue reading…

Mitigating risk through your management system

October 2020

A strong and effective management system is one of the best methods of risk mitigation in a business – as well as a driver of improved organisational performance.

The management system is made up of the different policies, procedures and forms which describe  the way that things should be  done in your organisation. It’s about how things are done in the organisation, and documenting it in these ways helps to ensure a consistent approach.

As providers transitioned from state government block funding in to the NDIS, many had to simultaneously comply with the requirements of three different quality frameworks: 1/ legacy funding state government quality accreditations, 2/ NDIS quality and safeguards requirements (supporting participants up to age 64), and 3/ the aged care quality standards often under the Commonwealth Home Support Program (for clients 65 and over).

Continue reading…