Is it time for a change in salary packaging?
At CBB, we want to help your organisation achieve lower staff turnover, greater staff attraction, and enhanced consistency of care. To achieve this, we form a partnership with your organisation and work closely with your HR and leadership teams to foster strong uptake of salary packaging and its associated benefits.
How does CBB stack up?
99.7%
Client retention rate
100%
New client satisfaction
35 second
Call wait time
Why choose CBB?
Not‐for‐profit focus:
As a not‐for‐profit ourselves, we understand your challenges and reinvest our surplus back into the sector
Outstanding service:
We work closely with your HR and finance teams, taking care of all the details so you can focus on your mission
Relationships:
Our service is built on genuine relationships. Every client is supported by a dedicated relationship manager based in their state—someone who understands your local context and is available for regular check-ins and proactive employee support. We're with you for the long term
Proven impact:
With industry-leading client retention and satisfaction, our numbers speak for themselves
Net Promoter Score is 67:
CBB’s Net Promoter Score of 67 is a strong testament to our organisation’s commitment to delivering an exceptional customer experience
What sets us apart
Our clients choose CBB because we offer more than just salary packaging—we’re a dedicated partner for the not-for-profit sector.
One-stop support for NFPs
CBB takes a holistic approach to helping not-for-profits thrive. Alongside salary packaging, we offer expert consulting and business services to build capacity and sustainability. If we don’t offer what you need, we’ll connect you with someone who does
Agile and responsive
Our size allows us to respond quickly to your needs, understand your organisation deeply, and action requests without delay
Salary packaging is our core business
We’re focused solely on salary packaging, so our pricing is competitive, our products are high quality, and our service is second to none. We survey clients every quarter to drive continuous improvement
Genuine relationship-based service
Our relationship managers travel across Australia to meet clients in person—whether you’re in a remote area or a capital city. We help ensure smooth salary packaging by proactively considering factors like HELP/HECS debts, child support and government entitlements
We understand community organisations
Our leadership team bring deep insight into the not-for-profit and salary packaging sectors. We’re also a not-for-profit social enterprise ourselves
We reinvest in the sector
Through our Community Development Program, we’ve reinvested over $3.5 million to help client organisations and other NFPs achieve their goals
We live our values
Our staff actively support the sector—through volunteering, fundraising, donating time and goods, and serving on boards. It’s not uncommon for a client to present at our team meetings and share their impact
We support professional development
We deliver workshops and info sessions tailored to the community sector—giving your team the chance to learn, network, and stay informed
We’re values-led
Our values—Respect, Integrity, Service and Empowerment (RISE)—guide everything we do. You’ll work with a team that shares your social purpose and operates with professionalism and care
Simple, secure employer portal
Our employer portal makes managing salary packaging easy for your payroll team. Upload and download payroll files, reports, and policies in one secure place
Strengthening First Nations organisations
We support the staff of over 150 First Nations organisations, many of which are based in regional and remote communities
We support NFPs across Australia
Client testimonials
What we offer
Our service delivers comprehensive salary packaging that lowers taxable income and boosts take-home pay, offering a suite of benefits—from novated leasing and electronic device packaging to meal entertainment, remote area benefits, professional memberships, and exclusive rewards—all supported by a streamlined, user-friendly process that makes adjustments quick and stress-free.
How we work
Our approach is built on partnership. We provide detailed analyses to show how salary packaging can improve financial wellbeing for your staff—helping them manage everyday expenses while giving your organisation a competitive edge in recruitment and retention.
Relationship management strategy
CBB is committed to making salary packaging simple and accessible for every employee. Our dedicated education and relationship model ensures staff can meet with a CBB representative—either in person or online—to explore their options, ask questions, and find the right fit for their needs.
Through regular contact cycles, we provide:
- Updates to management on uptake and engagement (targeting 80–85%)
- Induction sessions and site visits for new and existing staff
- One-on-one support for employees to amend or optimise their packaging
- Advice around life changes that may impact entitlements
- Ongoing rapport with managers at each site
- Tools and training to help payroll teams manage salary packaging smoothly
- Ongoing education through staff days, meetings, and events
We’re here to ensure your staff get the most from their benefits—confidently and easily.
Ready for a new provider?
If you’re looking for a salary packaging partner that delivers personalised service, expert advice, and measurable benefits, let’s talk. Contact our friendly team today to discover how CBB can help your organisation thrive.