We take your feedback, suggestions and complaints seriously.
If you have received great service recently or you have a suggestion for us, we’d love to hear it. Simply fill in the form at the bottom of this page and we’ll pass it on to the right team.
Resolving your concerns
If you are unhappy with any part of our service, we encourage you to let us know. Your feedback helps us improve and provide better support to our community.
Step 1: Tell us about your complaint
If you have a complaint, please contact us as soon as possible. We will listen carefully and do our best to understand your concerns.
You can make a complaint by:
- Calling us on 1300 763 505
- Completing the feedback form below
- Writing to us by post at: 211 Glen Osmond Rd, Frewville SA 5063
Step 2: We are here to help
When we receive your complaint, we will acknowledge it as soon as possible. If you speak with us in person or by phone, we will usually acknowledge your complaint straight away.
We will:
- Listen to your concerns
- Review the information you provide
- Investigate the matter as needed
- Keep you informed about our progress
- Work towards a fair and timely outcome
If we cannot resolve the issue within 48 hours, we will stay in contact and update you on what is happening.
Step 3: If you are not satisfied
If you are not happy with our response, please let us know. We can arrange for your complaint to be reviewed by a senior member of our team.
We are committed to resolving complaints fairly, respectfully and as quickly as possible.
Our commitment
When handling complaints, we will:
- Treat you with respect
- Listen without judgement
- Handle your complaint fairly and confidentially
- Keep you informed throughout the process
- Learn from feedback to improve our services
We appreciate you bringing your concerns to our attention and giving us the opportunity to make things right.
Get in touch
CBB is dedicated to excellent service and ongoing improvement. Reach out using the form below if there’s anything you’d like to tell us.