CBB Rewards Club

Want to save on your favourite brands?

With CBB Rewards Club, you can access discounts from some of Australia’s largest retailers – plus, you’ll also enjoy sensational offers from thousands of your favourite local businesses.

As a salary packaging customer of CBB, you’re automatically eligible to start saving.

For example, by purchasing a digital voucher for Coles or Woolworths, you instantly save up to 4% when you use your voucher on your next grocery shop. It might not sound like a lot, but it could add up to $520 a year in savings if you spend $250 a week at the supermarket!

If you’re looking to treat yourself, buy a gift for a loved one, or save money when you next dine out, CBB Rewards Club has you covered. You can save on a wide variety of products and services:

It’s simple to join

If you're a CBB customer, you'll need your NCB number (minus the hyphen). You'll find this on your statement or your Welcome to CBB email.

Start saving now

Mobile app

Once you have registered, you can login anytime at cbb.myrewards.com.au or download the app. Image of the CBB Rewards Club App home page and internal page

To download the app, search for ‘CBB Rewards Club’ in your app store. The first time you use the app, you’ll need to activate your account. Simply open the app, click ‘activate’ and enter the following information:

Username/Membership number: This is your six digit CBB salary packaging NCB number, minus the hyphen.
Password: The password you chose when you registered.
Then, simply follow the on-screen instructions.

Digital gift cards in an hour

Digital gift cards under $500 will normally be sent to you within an hour of purchasing. This means you can start shopping almost immediately, or forward it on to someone as a birthday, anniversary or Christmas gift.

Physical gift cards take on average 28 days, so we suggest you purchase digital gift cards where possible.

How to purchase a digital gift card via the app

How to purchase a digital gift card via the website

Contact Rewards Club

For all purchase enquiries, please contact the CBB Rewards Club administrators on 1300 857 787 or via email at [email protected].

Please note that our Adelaide Head Office Customer Care team cannot assist with Rewards Club purchase enquiries, so please contact the administrators directly. To provide feedback to CBB about your experience with Rewards Club, please complete our feedback form.

CBB Rewards Club questions

How do I get started?

To get started, you’ll need to visit www.cbb.myrewards.com.au and register for CBB Rewards Club using your:

Username: This is your six digit CBB salary packaging NCB number, minus the hyphen (the “-” symbol). If you have more than one NCB number with us, you must use the number associated with your main salary packaging account. For example, you’ll have two NCB numbers if you have a salary packaging account and a Meal Entertainment and Holiday Accommodation Card with us. The NCB number associated with your salary packaging account will be the only number that works in this registration process. You can find your NCB number on your statements or in your Welcome to CBB email.

Password: Enter a password of your choice. Please remember to keep your password somewhere safe as you’ll need it to access the CBB Rewards Club.

I've forgotten my password

To reset your password, click Forgot your password? on the login page and enter your username and email address. You’ll receive an email with a link to reset your password.

What browsers are compatible with the CBB Rewards Club website?

The CBB Rewards Club website works best on Google Chrome and Mozilla Firefox. Some versions of Internet Explorer will work, however some features may be unavailable.

How can I change my account information?

To change your account information, log in to your account, select My account at the top of the page and make changes as required. Once all of the changes have been made, please click submit to ensure the changes are saved.

Can I opt out or unsubscribe from CBB Rewards Club emails?

You can opt out or unsubscribe from receiving CBB Rewards Club emails via instructions in the email or on the CBB Rewards Club website.

What are the CBB Rewards Club delivery timelines?

Every item you purchase via the CBB Rewards Club has different delivery timelines.

Electronic vouchers are dispatched to your nominated email address within one hour. There is a limit of $500 of gift card purchases per customer per week to be eligible for delivery within one hour. If you purchase over $500 of gift cards, it may take up to 24 hours to process. If you purchase over $2,000 of gift cards, it may take up to 7 days to deliver and may require additional security checks. Sometimes, the email may go to your spam or junk folder so please check there before contacting the Rewards Club Customer Care Team. Please note: Due to some supplier restrictions, it may take longer for some electronic items to be delivered. e.g. Harvey Norman electronic gift cards may take up to 5-7 business days to be delivered. It’s important to bear this in mind before making your purchase.
Physical movie tickets are dispatched within 4 days of receiving your order. Please allow time for Australia Post to deliver your tickets.
Physical gift cards are dispatched within 7–21 business days. Please allow time for Australia Post to deliver your gift cards.
Promotional offers: Due to their popularity, offers purchased during promotional periods, flash sales or hot offers may take up to 28 business days to process. Please allow additional time for Australia Post to deliver your purchases.

How do I track orders and payments?

When you make a purchase, you will receive a confirmation email with your sales order number. Please allow 3-4 business days for the dispatch of your order(s).

If you require any further assistance, please contact the Rewards Club Customer Care Team via the below methods:

Phone 1300 857 787 Mon-Fri 9am to 5pm (AEST)
Email [email protected]

Please note: The company that runs the CBB Rewards Club is based in Melbourne and have been impacted by that state’s lock down due to COVID-19. Currently, the turnaround time on returning phone calls is up to two (2) business days and responses to emails may take up to three (3) business days. The time frame for receiving physical gift cards has also been extended, and has been slowed by the fact that Australia Post are also experiencing delays with delivery.

What payment methods does the CBB Rewards Club accept?

The CBB Rewards Club accepts all payments via PayPal. You may choose to pay using your PayPal account, or express check out using your Visa or Mastercard.

What do I do if I need help purchasing an item?