NDIS Success was a free program run in 2020 to support participating individuals and organisations with the tools and resources required to expand their service offering or adapt and scale current services.

If you have any questions about the following program content please email them to [email protected] and we will do our best to respond within two business days.

CBB’s NDIS consulting service supports aspiring and existing providers to understand the disability sector, harness market opportunities, navigate growth challenges, strengthen the capability of their resources, and implement better business practices.

About the NDIS Success program

Consultant Dr Ellen Schuler standing in front of board room table presenting to clientsThere is a need for more NDIS services across Australia, particularly in regional, remote and rural communities and Aboriginal and Torres Strait Islander communities. Whilst NDIS providers may already operate in and around these areas, a greater variety of services is required to meet the needs of individuals living within those communities.

The NDIS Success program aimed to support this need by giving participating individuals and organisations the tools and resources required to:

  • expand their service offering or adapt and scale current services
  • structure their business model to begin providing NDIS services
  • learn effective strategies within the NDIS market to ensure organisational sustainability

This program was funded by the Australian Government Department of Social Services. CBB’s Community Development Fund also contributed funds to the program.  It was free for participating organisations.

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Program delivery

The program was delivered in two parts:

    1. NDIS Success road map was designed to help organisations and individuals to develop a business plan for an NDIS service. The program took place over a 12 week period and was structured in two streams. One for managers and business owners, the other for governing bodies, such as your board or management committee. NDIS Success road map includes: online resources, webinars, Q&A sessions, NDIS Success LinkedIn group.
    2. NDIS Success guide was the second part of the NDIS Success program. Organisations were invited to apply for a free six-month program of one to one support from CBB’s Business Consultants to prepare a pilot for a new NDIS service. The support focused on assisting organisations to develop a strong proposal for a new NDIS service that they can take to market in their community. Applications are now closed.

Program resources

Online resources

Business plan template

NDIS Success Roadmap – Business plan template

This first webinar will provide management teams with up to date perspectives on the key challenges and opportunities in the emerging NDIS marketplace, and the implications for people with disability and the broader community, now and into the future.

This webinar is aimed at people or organisations who are new to the NDIS.  If you are an experienced NDIS provider we suggest you commence with webinar 2.

Webinar

Q&A Session

Resources

  • Webinar slides
  • Webinar script
  • Worksheet
  • Links from worksheet:
    • Do we understand what is funded in NDIS plans?
      • Information about plan funding in Quarterly report here
      • Information on NDIS access here
    • Do we understand the responsibility of mainstream services versus the NDIS?
      • Information about NDIS and mainstream services here
    • Do we understand the role of the NDIA and NDIS Commission?
      • Information about the NDIS for providers here
      • Information about the NDIS for participants here
      • Information about the NDIS Commission here
      • Information on new provider registrations here
      • Information on registered provider requirements here
    • Do we understand how to provide person centred supports?
      • Information on person centred supports here
    • Have we read the NDIS price guide and support catalogue?
      • Information about pricing and payment of supports here
      • Information about latest Price Guide changes here
      • Information about getting paid here
    • YouTube video – Rights Under the UN Convention on the Rights of Persons with Disability (UNCRPD)

This webinar will build management teams’ awareness of the need to develop a market orientation in order to better meet the needs of NDIS participants. It will provide tools and frameworks to assist in developing improved understanding of the market so they can make strategic decisions to commence supplying or expanding NDIS services.

Webinar

Q&A session

Resources

 

This webinar will provide management teams with the tools to design a service model that meets the needs and wants of NDIS participants. It will consider how you can use your existing strengths and assets to deliver an NDIS service.

Webinar

Q&A session

Resources

This webinar will build management teams’ awareness of the NDIS Practice Standards. We will also demonstrate ways that the standards can be used to inspire excellence and innovation within organisations.

Webinar

Q&A session

Resources

This webinar will build management teams’ understanding of how to position your organisation in the market to reach potential customers, and why it matters for your future success.

Webinar

Q&A session

Resources

This final webinar in our management series will provide management teams with an understanding of the critical elements of success in delivering financially sustainable NDIS services. It will look at costs and fee structures for NDIS service delivery.

Webinar

Q&A session

Resources

This webinar will build board member understanding of the impacts and opportunities of NDIS, so that they can make more informed strategic decisions and provide effective support to organisation leadership.

Webinar

Q&A session

Resources

 

This webinar will build board member understanding of the importance of balancing social impact with a market orientation; and monitoring risks in a volatile sector. It aims to inspire boards to consider both challenges and opportunities, and explore the implications for their organisation’s strategy, risk management and impact measurement.

Webinar

Q&A session

Resources