Consultant Ellen Schuler with two people either side of her sitting at a board room table

Who we are

Supporting the not for profit disability sector is in our DNA. It’s where we came from, and it’s written into our constitution.

Community Business Bureau (CBB) was established in 1995 as one of three entities arising from the restructure of the Spastic Centres of South Australia, alongside scosa and Cara. Over the last 25 years, we’ve evolved into a unique organisation with a clear mission to build the capacity and sustainability of our sector; our salary packaging and business consulting services provide support to over 600 client organisations Australia-wide.

What we do

Our NDIS consulting services support aspiring and existing providers to understand the disability sector, harness market opportunities, navigate growth challenges, strengthen the capability of their resources, and implement better business practices.

Since the initial NDIS rollout in 2014, we have supported over 100 organisations to transition to NDIS service provision across the country. Many of these organisations are based in regional and remote areas, so we understand the barriers that providers are facing in these communities.

CBB’s Business Consultants are specialists in the not for profit disability sector. Our wealth of knowledge stems from experience working in and with a diverse range of not for profit organisations and disability service providers. You can find out more about our Business Consultants and how they can support your organisation here.

Consultant Andrew Ellis sitting at a board room table with a client
Consultant Andrew Ellis writing on the white board in front of clients

Our methodology

Our Business Consultants take the time to fully understand your organisation, tailoring their approach and ensuring the right foundations are in place for you to respond to the NDIS market environment.

We aim to form a relationship with your organisation, not a dependency. Our Business Consultants work alongside your team, developing their ability to manage the organisation long into the future.

Our success isn’t just measured by the work we do as consultants; we focus on making an impact within your organisation. After all, one size doesn’t fit all – and we wouldn’t want it to.


What we offer

Already providing NDIS services, but facing a problem? Wanting to provide NDIS services, but don’t know where to start? Regardless of your status, aspirations, or challenges, CBB’s NDIS business consulting service is here to help.

Understanding the NDIS

The NDIS presents unprecedented opportunities, but these are often overshadowed by challenges and uncertainty.

Through discussions and meetings with your key people, we share our expertise to build your NDIS awareness and know-how.

For new providers, we share insights into the registration and audit requirements, administrative and financial processes, challenges that new providers commonly face, and strategies to successfully enter the market.

Existing providers may also benefit from this information to support their strategy and planning activities.

Feasibility assessment

If you are already providing NDIS services or are intending to start, our consultants can equip you with the skills and tools to effectively harness NDIS growth opportunities.

Working alongside your team, we identify the market size and financial opportunity, analyse your competitors, and determine the strength of your own presence in the market. We then identify the resources you need in order to take your new service to market, and explore how it all stacks up financially for your organisation.

This collaborative process builds the capacity of your leadership and board to make better-informed business decisions for the market context, and provides a robust, realistic feasibility evaluation that supports the delivery of valuable services for your clients and communities.

Strategic service design

The NDIS offers new opportunities to serve your community, but it can be difficult to navigate.

We bring our strategy and service design expertise together to help you align your services with market needs, and with your mission and vision, all within the context of disability services.

To upskill your team, we work with your key people to identify viable ways to serve your community through NDIS service provision. This process leads into service design, considering your key customers, service delivery options and resourcing requirements, so you’re equipped to operate in the NDIS market. All the while, we’re considering how operating in the NDIS will help you to deliver against your strategy.

You can read more about how we can help your organisation create a greater social impact through strategy and planning here.

How to charge

The NDIS Price Guide governs the amount you can charge for services, but it is not always easy to work out its implications for your unique organisational service model.

Combining sector best practice with a strategic mindset, our Business Consultants work with you to determine your pricing considerations – ensuring you are claiming for all the items that you can, without missing out on revenue opportunities.

You’ll come away with an in-depth understanding of how to correctly charge for your NDIS services. Additionally, you’ll develop strategies to identify new opportunities to support your organisation’s sustainability.

Reporting and metrics

Your mission is what drives you, but how can your organisation measure the impact you are having in the lives of people with disability? The simple answer is: improved reporting, metrics, and KPIs.

We work with your team to establish measures that will maximise your outcomes, and create alignment up and down your organisational hierarchy. This works particularly well in the NDIS, where your services can directly influence positive impacts; we work with you to realise this potential.

Our whole of business approach ensures your people, mission, and operations are cohesively heading in the same direction. There’s more to reporting and metrics, so check out more information here.

Ready to unlock your NDIS potential?

Book a meeting with a CBB Business Consultant.

Client case studies

CBB’s NDIS business consulting service has played an important role in fostering greater choice and control for people with disability. Check out these case studies and read about some of our key outcomes:

About HCO

HCO is an independent not for profit specialist disability service provider based in Mount Barker, South Australia.

Working with children, adults and young people living with disability and their families, HCO offers:

  • Supported independent living
  • In-home support
  • Short-term accommodation
  • Community access programs
  • Support coordination

HCO’s mission is to work quietly in and with the community alongside people living with disability and their families, supporting them to exercise their own life choices and aspirations.

The beginning of the partnership

Community Business Bureau (CBB) first began working with HCO as part of their NDIS Readiness Program in 2017, when CBB was contracted by the Government of South Australia to work with providers during their transition to the NDIS environment. HCO was a long established and reputable organisation, who had the potential for strong growth as a result of the transition.

Following their initial involvement in the NDIS Readiness Program, HCO was then selected to be part of a smaller cohort of organisations to be more intensively supported by CBB. As part of this second stage cohort, CBB worked with HCO on their financial model, reviewing service pricing, organisational costs and overheads. Workforce planning and culture were also reviewed, with improvements made to onboarding procedures for new staff.

Continued support during HCO’s growth

Since the second stage of the NDIS Readiness Program was completed in December 2018, CBB has continued to strengthen the partnership with HCO, supporting them on a range of projects to further their success.

With their transition to the NDIS environment opening up a range of opportunities for the organisation, HCO engaged CBB to provide a market opportunity analysis, looking at opportunities for growth within HCO’s current market areas, as well as researching where HCO could expand to offer services to more NDIS participants.

CBB’s Business Consultants provided a detailed analysis which compared market data across different geographies, considering the market size and distribution of competitors, helping to inform HCO’s decision-making around priority areas for a proactive growth strategy. HCO’s leadership team used the insights from the analysis to begin putting in place the frameworks to progress their expansion.

The next project saw CBB’s Business Consultants working with HCO on their financial strategy, breaking down their business strategy into clear financial objectives and allowing them to more easily understand the impact on day to day operations. The strategy covered revenue targets, capital expenditure, future expansion and long-term cash reserves, ensuring a sustainable business model that could be easily managed by HCO’s leadership team moving forwards. Resources were also allocated to the recruitment of new staff to support HCO’s growing client numbers, ensuring that the care of their clients remained paramount.

Having seen growth in both client and staff numbers, as well as the recruitment of new Board members, HCO wanted to review the metrics and data provided to the Board to demonstrate how they were achieving strategic objectives. Initially, CBB worked with HCO leadership to review and update HR metrics and Board reporting, to better reflect performance measurement and risk management for the growing organisation. Later, CBB’s Business Consultants met with HCO’s CEO and Board Chair, as well as undertaking a detailed review of the current reporting process and strategic plan. They were then able to provide workable templates and make recommendations for how HCO can develop their Board reporting practices in the short and long term, giving their Board an accurate understanding of HCO’s performance against their strategic and financial objectives.

Given the amount of change and growth experienced by HCO within a relatively short space of time, CBB provided coaching to their leadership team to build the organisation’s internal capability in managing growth and change.

Giving HCO the power to make positive impact

Following their initial transition to the NDIS environment back in 2017, HCO have seen significant growth. Client numbers have increased, their service offering has expanded, and they have doubled in staff numbers, now employing key people with skills that further enhance HCO’s focus on quality and safeguarding.

The team at CBB are proud to have been able to support HCO with a range of consulting projects over the last three years and will continue to provide assistance whenever it is required. The partnership between the two organisations has allowed CBB’s Business Consultants to work alongside HCO’s team, giving them practical skills and tools that will support HCO’s success long into the future.

Thanks to the capabilities of their leadership team, not only are HCO well-positioned for their next round of strategic planning, they have the internal skills to expand across a larger geographic footprint and continue to build upon their core services. All for the benefit of the people and communities they serve.

 “It was important to understand our sector offering and be clear on our values that enable success in a NDIS environment. The CBB team helped us understand our strengths as well as how to identify opportunities across our operations and service delivery – and provided us with information needed to make changes for the better.”

Sue Horsnell – Chief Executive Officer at HCO

In 2016, the South Australian Government’s Department of Human Services tendered for consultants to support disability service providers to transition to the NDIS, having secured Sector Development Fund support for the South Australian disability sector. CBB successfully tendered for the contract and started to deliver the service in June 2017.

The challenge

Our NDIS Transition Program worked with disability providers across South Australia. Providers came from the not for profit, private and public sectors and included small, specialist providers and well known SA organisations.  Some of the providers were well advanced on their NDIS transition journey, others were just at the beginning.

The solution

The two key requirements within the DHS contract were to work with each provider to develop an NDIS action plan, and to provide mentoring support for transition. CBB developed a model that started with an extensive survey to assess each providers’ NDIS preparation; an initial meeting to get to know their consultant; an action planning workshop involving key staff; followed by a documented action plan. CBB then provided targeted support to address a key element of each providers’ action plan; and mentoring to support action plan delivery, address specific issues, or support individual staff and teams with NDIS transition.

Organisations could also apply to DHS for a grant, and a number of organisations used their grant to purchase additional support from CBB. Throughout the program, we worked with organisations on costing of services and scrutiny of non-chargeable time and overheads; planning their marketing to make the most of their marketing resources; implementing business processes for working with the NDIA; strengthening their customer service skills; developing their mission critical leadership skills and understanding their IT requirements. In addition to the one on one support to providers, we published a range of blogs on NDIS transition and shared updates on all things NDIS.

The outcome

By the time we completed the transition program in June 2018, CBB had completed action planning workshops and delivered action plans for 78 providers; delivered 76 targeted support projects and hundreds of mentoring sessions. 90% of providers responding to our exit survey said that they were better or much better prepared as a result of the program.

Client testimonials

Free resources for NDIS providers

In addition to our NDIS consulting services, CBB offers a range of free resources to NDIS service providers.