Foreword

Foreword is designed to give not for profit sector professionals the latest tips and tricks for running a sustainable not for profit organisation. Get access to quality free advice from our human resources, marketing and business development senior consultants that can boost your business growth.

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The Better Boards conference 2018 was on the theme of customer-centric governance. Inevitably, as a conference for not for profit boards, there was also broader discussion about board  performance and behaviours. Here’s our top takeaways from Better Boards conference 2018 Customer centricity Employee experience determines customer experience: a recurring theme from conference speakers (including our […]


Prof Bruce Bonyhady is Executive Chair and Director of the Melbourne Disability Institute, an inter-disciplinary research institute at the University of Melbourne, and was the inaugural chair of the NDIA from 2013 to 2016. As one of the original architects of the NDIS, Prof Bonyhady still holds true to the founding principles, which are becoming […]


“Know your numbers, or you’ll fail” These were some words of advice I received during my first week as a marketer. Working in a big business, I had a large budget to access market research and analytical tools to dissect the data. When it came to measuring marketing results, the possibilities were endless. But what […]


Over recent months we’ve spoken to a number of social entrepreneurs and innovators, and observed some in action. In last month’s blog we talked about what established organisations could learn from innovators, this month we’re reflecting more on the personal, leadership characteristics of social entrepreneurs. These are some of the common themes we’ve observed.


On 19 July the NDIS announced changes to the provider and participant portal.  Providers and participants will now be able to edit, or immediately cancel, service bookings. If the provider rejects a revision, a reason or explanatory note can be posted. These are major improvements to NDIS service bookings which we discussed in the second […]


Change is the only constant. Innovate or die. Fortune favours the bold. No doubt you’ve heard all of these before. They’re noble sentiments, but ultimately a bit useless when you find yourself confronted with a very real, very turbulent, and very unpredictable 300ft giant tsunami of change. Think about a time when you’ve been faced […]


In recent months we’ve been engaging with a range of social entrepreneurs and sharing some of the learning from their experience in our Foreword articles. This month we will distil some of the themes that have come through from an organisational perspective, and consider how they can be deployed in established organisations. Next month we’ll […]


When setting off on the NDIS journey it is tempting to pretend that it is business as usual without thinking whether your organisation and customers are fit for travel and what’s the best way to get to the destination. In our first instalment in a series of three we discussed how to support your customers […]


Do you have a lack of talent? It could be a reflection of the leadership culture Often in my consulting work I am asked to help ‘fix’ the culture of a team, unit and in some instances, a whole organisation. So as I listen to leaders describing the unproductive behaviours, workforce issues and customer problems, […]