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Over the next 18 months while NDIA struggles to catch up with the delayed NDIS roll-out nationally, we expect that the quality of formal NDIS plans being generated by planners will continue to be mostly sub-standard, simply because planners can’t afford adequate time to facilitate thorough planning. What to do? Well, in NSW and SA, […]


Welcome to the second in our series on different ways to think about marketing. Last time we looked at a simple technique to help you find new opportunities by playing with the rules .  This month it’s a short blog, with a simple message – one of the best ways to grow your marketing muscle […]


Are you getting confused about all the definitions that are thrown into the conversation when we manage and develop our talent? If you answered yes, you are not alone. It can be a real turn off for operational managers to deal with ‘HR speak’ at the best of times. Being crystal clear about what we […]


The Better Boards conference 2018 was on the theme of customer-centric governance. Inevitably, as a conference for not for profit boards, there was also broader discussion about board  performance and behaviours. Here’s our top takeaways from Better Boards conference 2018 Customer centricity Employee experience determines customer experience: a recurring theme from conference speakers (including our […]


Prof Bruce Bonyhady is Executive Chair and Director of the Melbourne Disability Institute, an inter-disciplinary research institute at the University of Melbourne, and was the inaugural chair of the NDIA from 2013 to 2016. As one of the original architects of the NDIS, Prof Bonyhady still holds true to the founding principles, which are becoming […]


“Know your numbers, or you’ll fail” These were some words of advice I received during my first week as a marketer. Working in a big business, I had a large budget to access market research and analytical tools to dissect the data. When it came to measuring marketing results, the possibilities were endless. But what […]


Over recent months we’ve spoken to a number of social entrepreneurs and innovators, and observed some in action. In last month’s blog we talked about what established organisations could learn from innovators, this month we’re reflecting more on the personal, leadership characteristics of social entrepreneurs. These are some of the common themes we’ve observed.


On 19 July the NDIS announced changes to the provider and participant portal.  Providers and participants will now be able to edit, or immediately cancel, service bookings. If the provider rejects a revision, a reason or explanatory note can be posted. These are major improvements to NDIS service bookings which we discussed in the second […]


Change is the only constant. Innovate or die. Fortune favours the bold. No doubt you’ve heard all of these before. They’re noble sentiments, but ultimately a bit useless when you find yourself confronted with a very real, very turbulent, and very unpredictable 300ft giant tsunami of change. Think about a time when you’ve been faced […]