NDIS Transition Program

The client

In 2016, the South Australian Government’s Department of Human Services tendered for consultants to support disability service providers to transition to the NDIS, having secured Sector Development Fund support for the South Australian disability sector. CBB successfully tendered for the contract and started to deliver the service in June 2017.

The challenge

Our NDIS Transition Program worked with disability providers across South Australia. Providers came from the not for profit, private and public sectors and included small, specialist providers and well known SA organisations.  Some of the providers were well advanced on their NDIS transition journey, others were just at the beginning.

The solution

 The two key requirements within the DHS contract were to work with each provider to develop an NDIS action plan, and to provide mentoring support for transition. CBB developed a model that started with an extensive survey to assess each providers’ NDIS preparation; an initial meeting to get to know their consultant; an action planning workshop involving key staff; followed by a documented action plan. CBB then provided targeted support to address a key element of each providers’ action plan; and mentoring to support action plan delivery, address specific issues, or support individual staff and teams with NDIS transition. Organisations could also apply to DHS for a grant, and a number of organisations used their grant to purchase additional support from CBB. Over the life of the program we worked with organisations on costing of services and scrutiny of non-chargeable time and overheads; planning their marketing to make the most of their marketing resources; implementing business processes for working with the NDIA; strengthening their customer service skills; developing their mission critical leadership skills and understanding their IT requirements. In addition to the one on one support to providers, we published a range of blogs on NDIS transition and shared updates on all things NDIS.

The outcome

By the time we completed the transition program in June 2018, CBB had completed action planning workshops and delivered action plans for 78 providers; delivered 76 targeted support projects and hundreds of  mentoring sessions. 90% of providers responding to our exit survey said that they were better or much better prepared as a result of the program.

Individual provider case studies:

The client




Baptist Care SA works with a diverse range of people in need, from young toddlers to the aged. Established in 1913 as the West End Baptist Mission, they have grown to become one of the leading providers of community services in South Australia, with around 800 staff.

The challenge

Baptist Care SA recognised a need to prepare their staff for the cultural shift required to further their organisation’s success within the NDIS environment.

Our solution

Through funding provided by the Commonwealth Department of Social Services, CBB worked with Baptist Care SA to undertake an employee engagement program to provide change management strategies for their workforce transition, as well as increase staff confidence within the NDIS environment.

The outcome

“The introduction of the NDIS demands significant changes in service delivery for Baptist Care SA. Working with CBB to engage our staff at the start of this journey not only equipped us with a different headset, but gave us some practical tools to enable further development. It provided some excellent insights not only of where we are now, but of where we need to be.” – Garry Peschel, NDIS Project Manager at Baptist Care SA.


Want to know more?

Contact our Consulting Team who can help you build your business skills for the NDIS market.

Email: consulting@cbb.com.au
Phone: 1300 763 505