In 2016, the South Australian Government’s Department of Human Services tendered for consultants to support disability service providers to transition to the NDIS, having secured Sector Development Fund support for the South Australian disability sector. CBB successfully tendered for the contract and started to deliver the service in June 2017.
Our NDIS Transition Program worked with disability providers across South Australia. Providers came from the not for profit, private and public sectors and included small, specialist providers and well known SA organisations. Some of the providers were well advanced on their NDIS transition journey, others were just at the beginning.
The two key requirements within the DHS contract were to work with each provider to develop an NDIS action plan, and to provide mentoring support for transition. CBB developed a model that started with an extensive survey to assess each providers’ NDIS preparation; an initial meeting to get to know their consultant; an action planning workshop involving key staff; followed by a documented action plan. CBB then provided targeted support to address a key element of each providers’ action plan; and mentoring to support action plan delivery, address specific issues, or support individual staff and teams with NDIS transition. Organisations could also apply to DHS for a grant, and a number of organisations used their grant to purchase additional support from CBB. Over the life of the program we worked with organisations on costing of services and scrutiny of non-chargeable time and overheads; planning their marketing to make the most of their marketing resources; implementing business processes for working with the NDIA; strengthening their customer service skills; developing their mission critical leadership skills and understanding their IT requirements. In addition to the one on one support to providers, we published a range of blogs on NDIS transition and shared updates on all things NDIS.
By the time we completed the transition program in June 2018, CBB had completed action planning workshops and delivered action plans for 78 providers; delivered 76 targeted support projects and hundreds of mentoring sessions. 90% of providers responding to our exit survey said that they were better or much better prepared as a result of the program.
Individual provider case studies:
Baptist Care SA works with a diverse range of people in need, from young toddlers to the aged. Established in 1913 as the West End Baptist Mission, they have grown to become one of the leading providers of community services in South Australia, with around 800 staff.
Baptist Care SA recognised a need to prepare their staff for the cultural shift required to further their organisation’s success within the NDIS environment.
Through funding provided by the Commonwealth Department of Social Services, CBB worked with Baptist Care SA to undertake an employee engagement program to provide change management strategies for their workforce transition, as well as increase staff confidence within the NDIS environment.
“The introduction of the NDIS demands significant changes in service delivery for Baptist Care SA. Working with CBB to engage our staff at the start of this journey not only equipped us with a different headset, but gave us some practical tools to enable further development. It provided some excellent insights not only of where we are now, but of where we need to be.” – Garry Peschel, NDIS Project Manager at Baptist Care SA.
An activity provider in South Australia.
To modify their business model as well as formulate a marketing strategy and pricing structure to support the organisation’s growth.
With block funding coming to an end, the provider needed to make radical and urgent changes to its existing service model. Without immediate change, some participants would find themselves without adequate NDIS funding to continue an activity that had been a vital part of their life and identity for many years.
A group of key contributors including members of the board, staff team and clients, participated in two half-day workshops which sought to:
- Create a shared understanding of the current position and identify opportunities to move forward
- Develop a marketing strategy to position services in the NDIS market, and attract new participants
- Update the pricing structure and business model to ensure continued viability beyond the introduction of the NDIS
As a result of these workshops and the strategic development and coaching provided, the provider has transformed the way its services are priced and packaged. The new pricing structure allowed them to start claiming funding for existing clients straight away, and lays the foundation for continued growth of this valuable program as the NDIS rollout continues.
“Meg and Ellen, your creative and innovative approach to our challenge has been inspiring and encouraging… Thank you again for your invaluable assistance and thoughtful persistence to find a solution for us!” Quote provided by the General Manager at the activity provider.
A provider of psycho-social services in South Australia.
To develop a leadership capability framework that would support their organisation’s transition to the NDIS environment.
As a provider of psycho-social services, they were facing significant challenges as a result of NDIS, including strict funding cuts that would require a reduction in staff numbers. It was mission critical for the provider to refocus their leadership and in turn, their greater workforce, to reflect a changing business model.
Using a capability framework, staff was assessed and ranked against criteria that would be needed for the new environment. The provider’s management group and team leaders participated in a half-day workshop which sought the following outcomes:
- Identification of the leadership capabilities required to be successful in the NDIS environment
- Development of a leadership capability framework (including competencies and supporting behaviours), as well as the criteria to assess and rank staff for the requirements of the new NDIS environment
The results of the workshop gave the provider a clear and shared understanding of what was needed from their leadership team, as well as a framework to support people management across the organisation.
“CBB did some very important detailed work for us at a crucial time. They used our information to build a matrix which captured very clear indicators for us. Most valuable. Thank you!” – Quote provided by the Acting CEO at the provider of psycho-social services.
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