02/09/2007 | 2007 CBB Client Satisfaction Survey

Thank you to all our clients who responded to the 2007 CBB Client Satisfaction Survey. This is the fifth consecutive year that the CBB has conducted surveys of this kind. Customer Satisfaction The CBB is committed to continuous improvement processes for every aspect of our business - of which client feedback plays a significant role. The feedback gathered assists in the shaping and improving of services that CBB provides to the community sector. Key Findings Value is now becoming increasingly more important to clients compared to previous years. It is now rated on par with CBB’s non-profit status as being the major influencing factor in customers’ decisions to purchase services from the CBB. To a slightly lesser degree, previous experience using the CBB is also influencing clients when deciding if they will engage the CBB to provide a service. Another key influence emerging was referrals and the significance has been steadily increasing over the past 4 years. Statistical Highlights 100% of clients surveyed were “Satisfied or “Extremely Satisfied” with CBB’s: • HR/IR services • MYOB Training • Basic Accounting Principles Training 90% - 92% of clients surveyed were “Satisfied” or “Extremely Satisfied” with CBB”s: • Salary Packaging Services • Customer focus • Cost of services • 96.3% of clients surveyed would recommend CBB to another organisation • 95.7% of clients surveyed would recommend CBB Salary Packaging Services Back to news archive