Key Performance Indicators

A CBB Consulting applies a three level process which includes:

• Education and training
• Analysis of the mission, goals, strategies of your organisation
• How to bring KPIs into personal performance plans

The activities that could be embraced for taking up KPIs, are described below.
Education and Training
CBB Consulting would develop a program of training for appropriate staff and executives on the:

• Role and need for KPIs;
• Key characteristics of KPIs;
• Major KPI groups;
• Use of KPIs as an organisational performance tool; and
• Process for ensuring KPIs remain relevant.

Analysis of mission, goals and strategies
Undertaking analysis of the mission, goals and strategies would identify the type of KPIs and their priority as part of assessing organisational performance. That is, these planning and focusing documents and statements would indicate what the KPIs need to represent.
The consultants involved could either:
• Undertake this analysis directly (by developing relevant KPIs that take into account the capacity and capability of internal systems to produce the information required); OR
• Assist staff and executives of the Camden Community Centre undertake their own analysis by providing direct mentoring to those involved.

Personal Performance Plans and KPIs
Once KPIs have been developed at an organisational level either the same KPIs or components of individual KPIs could be attributed to individual staff or executives as personal KPIs. These KPIs could then become the basis of quantifying the performance of individuals.

In many organisations staff and executives have successfully applied the organisations KPIs (or components thereof) as their personal performance KPIs. The consultants could assist each staff/executive member by establishing relevant KPIs for individual roles.

Consultants would undertake a review of each position description and with the incumbent of each position determine relevant KPIs and the process to measure against identified KPIs.