Client feedback

Community Business Bureau (CBB) is committed to customer feedback and continuous improvement in everything we do. Like any organisation, we love receiving feedback from our clients. Aside from making us feel good, more importantly, it gives potential clients the opportunity to hear what our existing clients think of our services.

Below we’ve included a selection of client feedback we’ve received. If you’re more of a visual person, you may like to watch the CBB in Action video.

what our financial services clients say

client feedback“CBB, Umoona Tjutagku Health Service Aboriginal Corporation (UTHSAC) Board, management and staff work[ed] together on a new financial service plan. Together with UTHSAC, CBB has been able to provide a broader range of services, impart further knowledge and reduce costs for Umoona, greatly expanding the benefits from what they had been receiving in the past. The staff have now started to enjoy the benefits of CBB salary packaging.

CBB and UTHSAC have forged a strong working relationship. By assisting with needs assessment and identifying emerging requirements, increasing the skills of individuals and defining priorities, CBB increases the capacity and capability of UTHSAC to develop their community.”

  • Umoona Tjutagku Health Service Aboriginal Corporation

Click here to find out more about CBB’s financial services.

what our human resources clients say

baptist care - client feedback“We  engaged CBB to help us recruit a new HR Manager; this was a very helpful process using their HR expertise around identifying the right applicant and assisting with interviews. The HR Manager’s role is vital to Baptist Care’s day to day operations and CBB’s provision of a profiling tool was very useful. We have also valued how CBB has contributed to the community sector with various workshops such as Lean Management and Fundraising training which Baptist Care has attended.”

Click here to find out more about our human resources consulting services.

what our marketing clients say

Down Syndrome - client feedback“CBB’s marketing consulting team … ran an inspiring, thought-provoking and practical workshop for us which helped us to gain clarity on our ‘voice’. Together we came up with strong brand messages which we are using to this day, to great effect.

Following the workshop we engaged the CBB team to help us with writing some of our marketing materials, including our website, to ensure that we were positioning ourselves as favourably as possible. We couldn’t be happier with the results.

The process we have undergone with CBB has been underpinned by a strong sense of partnership and collaboration. The team understands our organisation, is entrenched in the sector and is thoroughly supportive of our work. The Not for Profit sector can only benefit from the support of organisations like CBB.”

  • Maureen Lawlor, CEO, Down Syndrome SA

silverlea - client feedback“Since 2013, Silverlea has been partnering with CBB in order to build the sustainability of our organisation, allowing us to plan for the changing landscape under the NDIS and enhance our current structure. CBB has provided a range of professional services including cost analysis, NDIS readiness consulting, structural reviews and marketing, whilst also providing salary packaging for our staff.

Silverlea has a long history of support and care for children and families in their local area, and through collaboration with CBB, we will continue to provide our valuable services well into the future.”


Click here to find out more about our marketing services.

what our salary packaging clients say

Tutti - client feedbackTutti engaged CBB to have access to a well-known local brand with a record of success in the salary packaging industry. Despite Tutti being a small organisation, we receive excellent and personalised service.

CBB’s values of Respect, Integrity, Service and Empowerment are highly aligned with Tutti’s values. At Tutti we appreciate individual talent and uniqueness, encourage creativity and develop professionalism.”


Gumala - client feedbackCBB salary packaging offers Gumala the opportunity to provide a further incentive to employees who are attracted to the Not for Profit sector because they are able to identify with the mission and values. It serves as an added incentive of financial reward for working for a benevolent trust that aims to help people, not profits.

Salary packaging with CBB helps us to attract and retain talent for Gumala which is critical to its ongoing success of delivering lasting change to Indigenous communities.”


MI Fellowship - client feedback

“At MIFQ, our organisational culture is important and investment in our staff is critical to our success.

Our partnership with CBB provides a range of salary packaging benefits which allow staff to maximise their income and tailor their salary packaging. 75 per cent of MIFQ staff are utilising this service.”


mifsa_logo_colour_rgb“I can’t explain to you the magic of CBB. Working with great people, really personable people, is really easy and enjoyable.

I’ve had staff who have been going to refuse the job, change their mind and accept the job after talking to CBB and seeing what salary packaging can do.”


CC_Queensland“We decided it was time to streamline our salary packaging process, and entrust a company to take care of this for us. When searching for a company with the right fit, CBB stood out as a trusted organisation with values and work ethics that aligned with Cancer Council Queensland.

Their willingness to give back to the community is reflected through their work with our staff and our organisation, and we have enjoyed a high-quality service through the years. CBB have proven to be extremely reliable and professional company to partner with. The way they manage salary packaging suits a Not for Profit as it is flexible, cost effective, and easy for staff to use.”


Cancer Council - client feedback“To achieve our vision we rely upon the recruitment and retention of a team of dedicated staff and utilising the salary packaging services of CBB has assisted greatly in this process. Our partnership with CBB has reduced our administration, and provided greater benefits for staff.

We used to have staff who had heard bad things about salary packaging and wouldn’t do it. And then CBB went out and did one-on-ones with each of those people and they’re now all signed on. The way they explain it to staff brings them on board.”


Eldercare - client feedback“CBB do it all. We literally do almost nothing. Our staff deal directly with CBB and we just get the info through to payroll, so it’s really effective for us.

Because of the administration effort that’s involved with salary packaging and having to keep on top of all the legislation and tax changes, my first piece of advice to other leaders in the sector is to call CBB. We can’t fault the service we’ve had from them, and they’re always willing to give information about how things work.”


Silverlea - client feedback“Since 2013, Silverlea has been partnering with CBB in order to build the sustainability of our organisation, allowing us to plan for the changing landscape under the NDIS and enhance our current structure. CBB has provided a range of professional services including cost analysis, NDIS readiness consulting, structural reviews and marketing, whilst also providing salary packaging for our staff.

Silverlea has a long history of support and care for children and families in their local area, and through collaboration with CBB, we will continue to provide our valuable services well into the future.”


Visability - client feedback“Since 2011, VisAbility has partnered with CBB to provide a range of salary packaging benefits to its employees. A respected Not for Profit which also owns and operates Guide Dogs WA, VisAbility is a diverse organisation with occupations ranging from therapists and professional staff to skilled support staff.

Through its partnership with CBB, VisAbility has been able to attract and retain a quality allied health workforce, a factor which is increasingly important to remain sustainable in an ever-changing disability sector. More than ever, VisAbility needs to be an employer of choice for employees across a range of specialisms including occupational therapy, social work, orthoptics and orientation and mobility.

Through investment in allied health staff, VisAbility can offer a comprehensive range of therapy services to children and adults, and help people in Western Australia with vision impairment or disability to reach their goals and improve their mobility and independence.”


“[I] would just like to say that I am so glad we use CBB. Whatever you guys are doing and the people you have working for you are a great combination. PLEASE don’t change. You are so easy to deal with. You are so helpful. You are just fantastic!”

Karla Eldridge, Finance Officer
Douglas Shire Community Services Association Ltd


Click here to find out more about CBB salary packaging services.

 

Complaints

CBB has a comprehensive complaints policy that ensures complaints are registered and handled by appropriate management staff. Complaints are taken seriously. Notification is provided to our leadership team or Board as appropriate.

To gather feedback we conduct regular satisfaction surveys of all organisations and individuals using our services. The surveys ask questions to enable us to monitor our performance, gain a good understanding of our customers’ overall satisfaction and address any areas that can be improved by CBB.

Providing feedback

We welcome feedback, compliments and suggestions at any time throughout the year. Get in touch via the form below: